Welcome to Laurel Mercantile Store, where every piece is a handcrafted treasure with its own story. We are committed to ensuring your experience with us is as thoughtful and straightforward as the craftsmanship we celebrate. Below, you’ll find detailed information about how we ship our curated collections to your home and our process for returns and exchanges, should you ever need it.

Shipping Information

We carefully pack and prepare each order in our studio, ensuring it reaches you with the care it deserves.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to serve you better:

  1. Standard Shipping – $12.95
    We ship via DHL or FedEx. Delivery typically occurs within 10-15 business days after your order leaves our studio. This is a trackable service.
  2. Free Shipping
    Available on orders over $50. We ship via EMS. Delivery typically occurs within 15-25 business days after dispatch. This service includes tracking.

Please note: The delivery times mentioned are estimates. Delays can occasionally occur due to customs, weather, or carrier logistics. We ship globally but are currently unable to deliver to some parts of Asia and a few remote regions.

Payment Methods

We accept the following secure payment methods: VISA, MasterCard, JCB, and PayPal.

Returns & Exchanges Promise

Just as we thoughtfully curate each item, we stand behind the quality and story of every piece. If your purchase doesn’t meet your expectations, we’re here to help with a process designed to be as respectful and clear as our craftsmanship.

Our Policy at a Glance:

  • Return & Exchange Window: 15 days from the date you receive your item.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when received.
  • Return Shipping: The customer is responsible for return shipping costs, unless the return is due to our error or a defective item.
  • Refund Method: Refunds are issued to the original payment method used for the purchase.

The Returns & Exchanges Process

To initiate a return or exchange, please follow these steps:

1. Initiate Your Request

Within 15 days of delivery, please email our curation team at [email protected]. Include your order number and details about the item you wish to return or exchange. You may use the template provided at the bottom of this page for clarity.

2. Receive Instructions

Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our studio.

3. Package & Ship

Please securely package the item in its original packaging, write the RMA number clearly on the outside of the package, and ship it to the address we provide. We strongly recommend using a trackable shipping service for your protection.

4. Inspection & Completion

Once we receive and inspect the item, we will notify you via email.

  • For returns, your refund will be processed.
  • For exchanges, we will ship your new item promptly, following our standard shipping timelines.

Refunds: Timing & Method

Upon approval of your return:

  • We process refunds within 1-2 business days of receiving and inspecting the returned item.
  • The refund will then be issued to your original payment method (VISA, MasterCard, JCB, or PayPal).
  • It may take 5-10 business days for the refund to appear in your account, depending on your financial institution or PayPal.

Please note: Original and return shipping costs are non-refundable unless the return is due to an error on our part. You will receive an email confirmation once your refund has been issued.

Items That Cannot Be Returned or Exchanged

To preserve the integrity, safety, and personal nature of our curated collections, the following items are considered final sale and cannot be returned or exchanged:

  • Aromatic & Personal Care Items: All products from the Candles, Bath & Grooming, and Aromatic categories (for health and safety reasons).
  • Personalized or Custom-Made Items: Any product that has been personalized, monogrammed, or made-to-order to your specifications.
  • Final Sale Items: Any item explicitly marked as “Final Sale” at the time of purchase.

We carefully inspect all items before they leave our studio. If you receive a damaged or defective item, please contact us immediately at [email protected], and we will gladly arrange a replacement or refund.

Request Template

To streamline your request, please copy and paste the template below into an email to [email protected] and fill in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Laurel Mercantile Curators,

I would like to request a [return / exchange] for an item from my recent order.

Order Number: [Please provide your order number]
Item Name: [e.g., Hand-Carved Bread Board, By Erin Napier Print, etc.]
Reason for Return/Exchange: [Please provide a brief explanation]

Please advise on the next steps.

Thank you,
[Your Full Name]
[Your Email Address]

We’re Here to Help

Your satisfaction is part of our story. If you have any questions about our policy or need guidance, please don’t hesitate to reach out.

Email: [email protected]
Studio Address:
Laurel Mercantile Store
5526 Thalman Dr
Brentwood, US 37027

Thank you for inviting our handcrafted pieces into your home and for being part of our community.

Warmly,
The Curators at Laurel Mercantile