Privacy Policy

At Laurel Mercantile Store, we believe that trust is the foundation of every meaningful story—including the one we build with you. Just as we thoughtfully curate handcrafted treasures for your home, we approach your personal information with the same care, integrity, and respect. This Privacy Policy outlines how we collect, use, protect, and share your data when you visit laurelmercantiles.com or make a purchase from our global community of thoughtful curators.

We serve individuals who value authenticity, craftsmanship, and rustic-modern aesthetics—whether you’re selecting a hand-carved bread board, a limited-edition print, or a candle that whispers of our Home Town roots. Our privacy practices are designed to reflect the transparency and warmth you expect from our brand.

1. Information We Collect

To provide you with a seamless and secure experience, we collect the following types of information:

• Personal Details: When you make a purchase, create an account, or contact us, we collect information such as your name, email address, shipping address (like our studio at 5526 Thalman Dr, Brentwood, US 37027), phone number, and payment details (processed securely via our partners).
• Transaction Data: Details about the products you purchase (e.g., Adventure gear, Artwork, Bath Caddy items), order history, payment method (VISA, MasterCard, JCB, PayPal), and shipping preferences.
• Technical & Usage Data: Information about your device, IP address, browser type, and how you navigate our website—such as your interest in categories like Apparel, Architecture, Aromatic, or Books & Bags.
• Communications: Records of your interactions with our small team, including emails sent to [email protected].

2. How We Use Your Information

We use your data solely to enhance your journey with us, ensuring every step is infused with clarity and purpose:

• To process your orders, arrange shipping (including complimentary options on orders over $50), and manage returns or inquiries.
• To communicate with you about your order, provide customer support, and respond to your questions.
• To improve our website, product offerings (from Cake Stands to Cast Iron), and overall curation based on your preferences.
• To send you occasional updates about new arrivals, stories, or promotions—only if you’ve consented to such communications.
• To prevent fraud and ensure the security of your transactions, using advanced encryption and security protocols.

3. Sharing & Disclosure

We treat your data as carefully as we do our handcrafted products. We do not sell your personal information. We may share it only in the following circumstances:

• Service Providers: With trusted partners who help us operate our website, process payments, and ship orders globally (excluding some parts of Asia and specific remote regions). These partners are bound by strict confidentiality agreements.
• Legal Compliance: If required by law, to protect our rights, or to prevent fraud or harm.
• Business Transfers: In the event of a merger or sale, your data may be transferred as part of our business assets, always under the same privacy standards.

4. Data Storage & Security

Your peace of mind is our priority. We store your data on secure servers and retain it only as long as necessary to fulfill your orders, comply with legal obligations, or support your ongoing relationship with us. We implement industry-standard measures—including encryption, firewalls, and access controls—to protect your information from unauthorized access, loss, or misuse.

5. Your Rights

Depending on your location (including our global audience outside Asia and certain remote regions), you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications at any time.
• Restrict or object to certain data processing.
• Request a copy of your data or data portability.

To exercise these rights, please contact us at [email protected]. We will respond thoughtfully and promptly.

6. Cookies & Tracking Technologies

Like many curated online experiences, our website uses cookies and similar technologies to enhance your browsing, remember your preferences (such as your interest in By Adam Trest or By Erin Napier collections), and understand how our site is used. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

7. International Data Transfers

As we serve a global community, your data may be processed in countries outside your own, including the United States. We ensure such transfers are protected by appropriate safeguards and contractual commitments to maintain the level of data protection required by applicable laws.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page, with the effective date noted below.

Thank you for letting us be a part of your story.
Warmly,
The Curators at Laurel Mercantile